Firmware is the software that controls your DEEBOT. An update may include changes to navigation, mapping, cleaning behavior, connectivity, or general stability.
Before the Update
[checklist] * Place the DEEBOT on its charging dock and confirm that it is charging * Make sure the battery level is above 50% * For extra charging margin, let the robot charge for about 3 hours before starting * Confirm the DEEBOT is online in the ECOVACS HOME app * Check that the Wi-Fi signal near the charging dock is stable * Keep the robot idle while the update is running * Make sure the charging dock remains powered * Use an up-to-date version of the ECOVACS HOME app [/checklist] [tip] If the charging dock is in an area with weak Wi-Fi, improving the signal before starting can reduce interruptions during the update. [/tip]Update Prompt Types
The app may present firmware updates in different ways.
[reference] Title: Mandatory update Text: The app may require the update before certain app functions can continue to be used. Title: Non-mandatory update Text: The update can normally be postponed and started later from the DEEBOT information or firmware area. Title: Automatic update Text: If automatic updating is enabled, the DEEBOT may install an available update when its charging, battery, connection, and other required conditions are met. [/reference]Start the Firmware Update
Menu names can vary between ECOVACS HOME app versions, but the firmware controls are located within the DEEBOT settings or robot information area.
[step] 1. Open ECOVACS HOME and sign in 2. Select Ecovacs Deebot Ozmo 950 3. Enter the DEEBOT control screen 4. Open Settings 5. Open About DEEBOT, Robot Information, DEEBOT Information, or the equivalent device-information section 6. Select Update DEEBOT, Upgrade, Firmware Update, or the equivalent firmware option 7. Follow the on-screen instructions and keep the DEEBOT docked until the update process is complete [/step] [note] Older app layouts may use a path such as Smart Cleaning → Settings → About DEEBOT → Update DEEBOT, while newer layouts may place the option under advanced settings or robot information. [/note]During the Update
The update process can include several stages. The exact progress display may vary by app version.
- Download: the update package is obtained through the network.
- Transfer: the firmware data is prepared for the DEEBOT.
- Installation: the robot applies the update.
- Restart and reconnect: the DEEBOT may temporarily go offline before returning to the app.
During this process, the robot may appear busy, cleaning controls may be unavailable, or the progress indicator may remain at the same percentage for a short period.
[dosdonts] Do: Keep the DEEBOT on the charging dock Do: Keep power supplied to the dock Do: Maintain a stable Wi-Fi connection Do: Allow time for the robot to restart and reconnect Dont: Start a cleaning job during the update Dont: Pick up or move the robot during installation Dont: Restart the router while the update is actively transferring or installing Dont: Repeatedly close the app if the update screen asks you to keep it open [/dosdonts]Check That the Update Completed
[checklist] * Return to the DEEBOT information or robot information screen * Check the displayed firmware version or update status * Confirm that no further update action is being requested * Start a short cleaning run in one room * Pause and resume the cleaning once * Send the DEEBOT back to the charging dock * Confirm that normal app controls and docking behavior respond as expected [/checklist]If the DEEBOT responds normally after these checks, the update process is complete.
Basic Update Checks
If the update does not proceed normally, start with charging and network conditions before changing other settings.
[troubleshoot] Problem: The update does not start Cause: The DEEBOT may not be charging or the battery may be below 50% Fix: Reseat the robot on the dock, confirm the app shows that it is charging, charge above 50%, and try the update again Problem: Download progress remains near the beginning Cause: Wi-Fi near the charging dock may be weak or the network may be busy Fix: Improve the Wi-Fi signal near the dock, reduce heavy network activity such as large downloads or streaming, and try again when the connection is more stable Problem: Progress remains near completion for an extended period Cause: Installation, restart, or reconnection may still be taking place Fix: Keep the DEEBOT docked and charging for a little longer; if the update clearly stops, restart the robot and router when it is safe to do so, reopen the app, and try again Problem: The app repeatedly shows an update reminder Cause: A required update may still be incomplete, or charging, battery, or network conditions may not have been met Fix: Confirm the DEEBOT is charging, the battery is above 50%, and Wi-Fi is stable before starting the update again Problem: The DEEBOT appears offline after the update Cause: The robot may still be restarting or reconnecting to Wi-Fi Fix: Allow several minutes, reopen the ECOVACS HOME app, check the home Wi-Fi connection, and restart the robot or router if the DEEBOT does not return online Problem: The app indicates that the DEEBOT connection needs to be set up again Cause: The stored Wi-Fi connection may no longer be available Fix: Use the app's normal network setup flow to reconnect the DEEBOT [/troubleshoot]For More Reliable Updates
- Start with the DEEBOT fully settled on its charging contacts.
- Charge first rather than beginning an update close to the minimum battery requirement.
- Keep the charging dock in an area with reliable Wi-Fi coverage.
- If the home network is heavily used, choose a quieter time for the update.
- If a mesh or automatically managed Wi-Fi network frequently disconnects smart devices, aim for the most stable connection available during the update.
- Avoid changing router settings while the update is in progress.
When Basic Checks Are Not Enough
Additional assistance may be useful if the update repeatedly stops after charging and Wi-Fi conditions have been checked, the DEEBOT remains unavailable after an update, or the app continues to show a persistent connection or pairing state.
Before seeking additional help, note the following information:
- Product model: Ecovacs Deebot Ozmo 950
- Firmware version currently shown in the app
- ECOVACS HOME app version
- The approximate update percentage or stage where progress stops
- The charging, Wi-Fi, restart, or reconnection checks already completed