Wi-Fi Connection Checks for Ecovacs Deebot Ozmo 950

Use these checks when connecting the DEEBOT OZMO 950 to Wi-Fi with ECOVACS HOME on Android. Most connection interruptions involve the Wi-Fi band, router settings, Android network switching, app permissions, or network setup mode.

[reference] Title: Wi-Fi Band Text: Use the router's 2.4 GHz Wi-Fi connection for the robot during setup. Title: Network Setup Mode Text: The robot needs to be in network setup mode before the app can complete pairing. Title: Android Permissions Text: Location and nearby network permissions can affect Wi-Fi discovery during setup. Title: Temporary Robot Network Text: During setup, the phone may briefly connect to a DEEBOT or ECOVACS network that has no internet access. [/reference]

Quick Connection Check

[checklist] * A 2.4 GHz home Wi-Fi connection is available * The Android phone is using the intended home Wi-Fi * Robot is about 1–2 meters from the router during setup * Phone is close to both the robot and router * Robot is in network setup mode * Android Location Services are enabled * ECOVACS HOME has the required location and nearby-device or Wi-Fi permissions * VPN and network-filtering or security tools are temporarily paused [/checklist]

If the router shows separate network names such as a 2.4 GHz network and a 5 GHz network, use the 2.4 GHz option during setup. If both bands share one network name, see the mesh and single-SSID checks below.

The Wi-Fi indicator normally changes when the robot enters network setup mode. Exact indicator behavior can vary with the setup flow, so follow the app prompts if the light pattern differs.

How the Connection Handoff Works

[step] 1. Put the DEEBOT OZMO 950 into network setup mode 2. Allow the Android phone to connect to the robot's temporary Wi-Fi network when requested 3. ECOVACS HOME passes the selected home Wi-Fi name and password to the robot 4. The robot leaves its temporary network and joins the home Wi-Fi 5. The phone and app return to the home network and reconnect to the robot [/step] [note] The robot's temporary Wi-Fi may not provide internet access. Android can interpret this as an unusable network and try to leave it before setup is complete. [/note]

Connection Stages to Check

[troubleshoot] Problem: Home Wi-Fi does not appear in the app Cause: Android Location Services or Wi-Fi permissions may be unavailable, or the selected network may not provide a usable 2.4 GHz connection Fix: Enable Location Services, allow the required ECOVACS HOME permissions, refresh the Wi-Fi list, and use the 2.4 GHz network. If both bands share one name, temporarily separate the bands or use the single-SSID checks below. Problem: The phone does not stay connected to the robot's temporary network Cause: The robot may not be in network setup mode, Android may be leaving a network with no internet, or a VPN or network-security feature may interfere Fix: Start network setup mode again, connect to the robot network manually from Android Wi-Fi settings if necessary, and choose the option equivalent to Stay connected or Use this network anyway when Android warns that internet access is unavailable. Problem: Setup stops around the middle of the connection process Cause: The temporary robot-to-home-network handoff may have been interrupted by automatic network switching Fix: Check which Wi-Fi network the phone is using. When the handoff returns to the home network, make sure it is the same home Wi-Fi selected for the robot, then return to ECOVACS HOME and continue. Problem: The robot connects but later shows as offline Cause: The Wi-Fi password or router configuration may have changed, internet service may be unstable, or the robot or dock may be in a weak-signal area Fix: Confirm the home Wi-Fi credentials, check the robot's Wi-Fi indicator, restart the router, and retry network setup if the connection information needs to be refreshed. [/troubleshoot]

Android Network Settings

Android can switch away from a Wi-Fi network that does not provide internet. This behavior matters during the temporary robot-network stage.

[dosdonts] Do: Keep Location Services enabled during setup Do: Allow the Wi-Fi, nearby-device, or location permissions requested for network discovery Do: Choose Stay connected or the equivalent option if Android warns that the robot network has no internet Do: Keep the phone on the intended home Wi-Fi when the setup handoff returns to the router Dont: Let Switch to mobile data, Auto network switch, Wi-Fi assistant, or similar features interrupt the setup flow Dont: Keep a VPN or network-filtering app active if it interferes with local device discovery [/dosdonts]

If the phone repeatedly leaves the robot network, temporarily disabling mobile-data fallback can help keep the connection path predictable during setup.

Ad-blocking DNS apps and other software that changes normal network routing can also affect local discovery. Temporarily pause them if the connection flow repeatedly stops at the same stage.

Router Compatibility Checks

If the phone can use the home network normally but the DEEBOT cannot complete the connection, review the router configuration.

Use WPA2 or a compatible WPA/WPA2 configuration rather than older WEP security.
Keep the 2.4 GHz radio on a normal channel permitted for your region rather than an unusual regional channel configuration.
Temporarily disable MAC address filtering while adding the robot.
Avoid networks that require a browser sign-in or other captive-portal authentication.
Make sure the correct Wi-Fi password is being entered for the selected network.

Mesh Wi-Fi and a Single Network Name

Some routers and mesh systems use one SSID for both 2.4 GHz and 5 GHz and automatically steer devices between bands. This can make setup less predictable when the robot needs the 2.4 GHz connection.

[tip] If the router does not offer a temporary 2.4 GHz-only option, moving the phone and robot somewhat farther from the nearest mesh node can sometimes encourage the phone to remain on 2.4 GHz because that band generally reaches farther. Keep the signal strong enough for setup. [/tip]

If the router provides band controls, other practical setup options are:

Temporarily give the 2.4 GHz and 5 GHz bands different network names.
Temporarily disable the 5 GHz radio while adding the robot.
After setup, restore the normal router configuration if the robot remains connected correctly.

Restart the Network Setup

If the basic checks are correct but the connection still does not complete, restart the network setup flow rather than changing several settings at once.

[step] 1. Keep the robot close to the router 2. Follow the ECOVACS HOME prompts to place the robot in network setup mode again 3. Keep the Android phone connected to the robot's temporary network when requested 4. Allow the handoff back to the selected home Wi-Fi to complete 5. Check whether the robot remains available in the app after the connection finishes [/step]

For persistent connection behavior, the robot's Reset control may also be used to re-enter network setup. A longer press may produce a beep or music prompt and change the Wi-Fi indicator. Use the app prompts for the expected behavior, because the exact sequence can vary.

[warning] A broader robot reset can require the device to be added again. Use it only after the normal network setup checks have been repeated. [/warning]

Hotspot Test

A second phone hotspot can help distinguish a home-router configuration issue from a robot or phone setup issue.

[step] 1. Use a second phone or another device to create a Wi-Fi hotspot 2. Use the main Android phone with ECOVACS HOME to connect the robot to that hotspot 3. Check whether the robot completes the network setup [/step]

If the hotspot connection succeeds, review the home router's band steering, security, filtering, or Wi-Fi configuration.
If the hotspot connection also does not complete, recheck network setup mode, Android permissions, network switching, and the phone-to-robot connection stage.

[note] Using a test hotspot with the same network name and password as the home Wi-Fi is sometimes used as a reconnection test, but results can vary because devices may choose between networks with matching credentials. [/note]

Recommended Check Order

[checklist] * Confirm a 2.4 GHz connection is available * Keep the robot and phone near the router * Enable Android Location Services and required app permissions * Temporarily pause VPN, network filtering, or similar tools * Stay connected to the robot network when Android reports no internet * Confirm the phone returns to the intended home Wi-Fi during the handoff * Review router security, channel configuration, and MAC filtering * If using mesh Wi-Fi, reduce band-steering interference during setup * Try the second-phone hotspot test if the router remains uncertain * Restart network setup mode and retry after the earlier checks are complete [/checklist]

When Basic Checks Are No Longer Enough

Further product assistance may be appropriate when the connection behavior is consistent across several tests rather than being tied to one phone or router.

The robot never enters network setup mode and its Wi-Fi status does not change.
No robot network becomes available when the setup flow expects one.
Connection attempts behave the same way on multiple Android phones and multiple networks, including a test hotspot.
The robot repeatedly becomes unavailable despite stable router settings and a strong signal near its normal dock location.

Before seeking additional assistance, note the following details so the connection stage is easier to identify:

Product model: DEEBOT OZMO 950
Router type: single router or mesh system
Android phone model
The stage where setup stops: robot-network connection, home-network handoff, or after an initially successful connection

[faq] Q: Why does Android say the DEEBOT network has no internet? A: The temporary robot network is used for local setup and may not provide internet access. Stay connected when the setup flow requires that network. Q: Can a 5 GHz network be used for setup? A: Use the router's 2.4 GHz connection for the DEEBOT OZMO 950. If the router combines both bands under one name, temporarily adjusting the router or band-steering behavior can make setup easier. Q: Why does setup stop after it has already started? A: The phone may have switched away from the robot network or returned to a different Wi-Fi network during the handoff. Check the active Wi-Fi connection before continuing in ECOVACS HOME. Q: What does a successful hotspot test indicate? A: It suggests the robot and phone can complete the basic connection flow, so the home router's Wi-Fi configuration becomes the main area to review. [/faq]