A firmware upgrade reminder can appear when an update is available for the Ecovacs Deebot Ozmo 950. Before starting the upgrade, check the charging and battery requirements and make sure the home Wi-Fi connection is available.
Upgrade Reminder Types
[compare]
Mandatory upgrade | Tap Upgrade when prompted to continue using the app.
Non-mandatory upgrade | Upgrade immediately or choose to do it later from More → DEEBOT Info → Firmware Version.
[/compare]
Before the Upgrade
Two conditions need to be met at the same time before the firmware upgrade can proceed.
[checklist]
* DEEBOT is connected to the charging dock
* Battery level is above 50%
[/checklist]
[reference]
Title: Charging Dock
Text: Keep the Ecovacs Deebot Ozmo 950 connected to the charging dock during the firmware upgrade.
Title: Battery Level
Text: Check that the battery is above 50% before starting the upgrade.
Title: Home Wi-Fi
Text: A stable home Wi-Fi connection is important while the firmware upgrade is being completed.
[/reference]
Completion Checks
[step]
1. Place the DEEBOT on its charging dock.
2. Confirm that the battery level is above 50%.
3. Check that the home Wi-Fi network is available.
4. Start or continue the firmware upgrade from the app.
5. Allow the upgrade process to complete while the charging and network conditions remain available.
[/step]
If the Upgrade Does Not Complete
[troubleshoot]
Problem: The firmware upgrade does not complete.
Cause: The DEEBOT may not be connected to the charging dock, or the battery may not be above 50%.
Fix: Check both upgrade requirements before trying again.
Problem: The required charging conditions are met, but the upgrade still does not complete.
Cause: The home Wi-Fi network or router may be temporarily busy.
Fix: Check the home Wi-Fi connection and try the firmware upgrade again later.
[/troubleshoot]
[tip]
If the charging requirements are already met, check the Wi-Fi connection before repeating the upgrade.
[/tip]
[faq]
Q: Does the DEEBOT need to stay on the charging dock during a firmware upgrade?
A: Yes. The Ecovacs Deebot Ozmo 950 needs to be connected to the charging dock for the upgrade.
Q: How much battery is required?
A: The battery level should be above 50% before proceeding.
Q: Can a non-mandatory firmware upgrade be postponed?
A: Yes. It can be performed immediately or accessed later from More → DEEBOT Info → Firmware Version.
Q: What should I check if the upgrade does not complete?
A: First confirm the charging dock and battery requirements. If those are already met, check the home Wi-Fi network and try again later if the router is busy.
[/faq]
